Frequently Asked Questions

How long can I rent a product(s) ?

You can rent items for as long as you would like but we do charge you Daily (24hr) and due latest by the end of our office day closing.

How long can I rent a moon bounce?

Moon bounces are guaranteed for 4 hours but we do try to let you keep them for most of your party. Overnight rental is available for an extra fee.

What if it’s raining the day of my event!?

ONLY FOR BOUNCES customers have the opportunity to cancel by 9am the day of the event at no charge for their outdoor inflatable item(s). And have a chance to reschedule at a later date. All other rentals are expected to be delivered on the date and time scheduled.

What if I want to cancel my reservation?

Cancellations must be made ONLY 14 DAYS prior to the event to receive full refund. If a cancellation is within the 14 days before event we will forfeit 50% of the total rental(s) cost. The day of event will forfeit the entire rental(s) cost.

How do I reserve a rental or bounce?

The sooner you reserve the better. We go by first come first serve! We ask for your credit card number and a 50% deposit for your reservation to be valid.

Can I get my items delivered?

Delivery is available for a fee, based on the destinations zip code. Only selected items include a set up fee but an additional fee may be required for items that aren’t included, with customer’s choice.

Do you provide a generator with bounces?

Generators are available for a $85.00 fee. Only if you don’t have an electrical outlet within 100ft of the moon bounce.

Do your concessions come with food supplies?

Food Supplies are sold separately.

Can we pick up a moonbounce?

Currently our insurance doesn’t allow customers to set up their own moon bounce(s), but we are more than happy to set them up for you! Check with us we are trying to have this ability soon.

How Many Kids Will Fit into a 15×15 Bounce at a Time?

Age Group


Height / Weight

5 to 8 yrs

6 Maximum

Up to 48” / 100 lbs

9 to 12 yrs

5 Maximum

Up to 52” / 150 lbs

13 to 16 yrs

4 Maximum

Up to 64” / 175 lbs

17 and older

2 Maximum

Up to 72” / 200lbs