FAQ

[vc_row][vc_column][vc_custom_heading text=”Frequently Asked Questions” font_container=”tag:h3|text_align:center” use_theme_fonts=”yes” css_animation=”flipInX”][/vc_column][/vc_row][vc_row][vc_column][vc_toggle title=”How long can I rent a product(s) ?” style=”round” color=”blue” el_id=”1487697893419-3a030dfe-35c6″]You can rent as long as you would like. We charge a daily rental rate. Pick up on reserved date and its due back before the end of the next business day.[/vc_toggle][vc_toggle title=”How long can I rent a moon bounce?” style=”round” color=”blue” el_id=”1487698004495-27a30464-c689″]Moon bounces are guarantee for 4 hours but we do try to keep them for most of your party. Overnight rental is available for an extra fee.[/vc_toggle][vc_toggle title=”What if it’s raining the day of my event!?” style=”round” color=”blue” el_id=”1487698152026-41d65f6a-5a1c”]ONLY FOR BOUNCES customers have the opportunity to cancel by noon the day before the event at no charge for their outdoor inflatable item(s). All other rentals are expected to be delivered on the date and time scheduled plus a delivery and pick up fee will be added.[/vc_toggle][vc_toggle title=”What if I want to cancel my reservation?” style=”round” color=”blue” el_id=”1487698242658-f5f339c6-1a9d”]Cancellations must be made 14 DAYS prior to the event to receive full refund. If a cancellation is within the 14 days before the event you will forfeit 50% of the total rental(s) cost. The day of event will forfeit the entire rental(s) cost.[/vc_toggle][vc_toggle title=”How do I reserve a rental or bounce?” style=”round” color=”blue” el_id=”1487698268784-550a691f-d8eb”]The sooner you reserve the better. We go by first come first serve! We ask for your credit card number and a 50% deposit for your reservation to be valid.[/vc_toggle][vc_toggle title=”Can I get my items delivered? ” style=”round” color=”blue” el_id=”1487703853040-088aa51d-5837″]Delivery is available for a fee, based on the destinations zip code. You must have $200 in rental items to qualify for delivery. Set up is not included.[/vc_toggle][vc_toggle title=”Do you provide a generator with bounces?” style=”round” color=”blue” el_id=”1487703887076-55058f8a-d21f”]Only if you request one or you don’t have an electrical outlet within 100ft of the moon bounce. Generators are available for a $99.00 rental fee.[/vc_toggle][vc_toggle title=”Do your concessions come with food supplies?” style=”round” color=”blue” el_id=”1487703952955-3bcd908f-9c63″]Concession supplies are sold separately.[/vc_toggle][vc_toggle title=”Can we pick up a moon bounce?” style=”round” color=”blue” el_id=”1487703988893-8dfa4059-1ef4″]No, currently our insurance doesn’t allow customers to set up their own moon bounce(s), but we are more than happy to set them up for you.[/vc_toggle][vc_toggle title=”How Many Kids Will Fit into a 15×15 Bounce at a Time?” style=”round” color=”blue” el_id=”1487704017288-6aebdaff-bcf1″]

Age Group

Quantity

Height / Weight

5 to 8 yrs

6 Maximum

Up to 48” / 50 lbs

9 to 12 yrs

5 Maximum

Up to 52” / 100 lbs

13 to 16 yrs

4 Maximum

Up to 64” / 150 lbs

17 and older

2 Maximum

Up to 72” / 200 lbs

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